Frequently Asked Questions

FAQ Orders

How long will it take to receive my order?

Please see our shipping policy All delivery times are given on a business day/working day basis and do not include transit time, national holidays, or weekends. We use this delivery time to manufacture your items! We will proceed to the next step the day after we confirm receipt of the order deposit. The time you receive your item is (delivery time + shipping time)

Is shipping included?

No, each country has its own set of low shipping costs. You only pay once per order.
We will assist with the shipping link according to your instructions, and check the cost requirement to update the FOB/CIF and other international trade fine rules.
Also, you can GCS local pickup (factory delivery), then we don't calculate the shipping cost.

What are the acceptable payment methods?

We accept all major credit cards, including: L/C    T/T     Others

Will I receive an online order confirmation?

Yes, we will send you a confirmation via email along with a detailed list of the products you ordered and drawings.

Are local, state or federal taxes included in the purchase price?

No. Taxes are not included in the purchase price; due to the differences in customs policies associated with each region or country. You can consult with your local agent.

What is the port of shipment?

Our preferred port (Shenzhen, China) or the address you specify.

Where will my order be shipped from?

Global Conveyor Supplies Company Limited
Hongwei Village, Xinxu Town, Huiyang District, Huizhou City, Guangdong Province, 516225, PR China

What if the product is damaged during shipping?

We will pack the products strictly according to the relevant requirements and send you photos before and after shipment for confirmation; if there is any damage under our responsibility, we will communicate and negotiate with you on the actual degree of damage.

Can I return the products I purchased?

Due to the special nature of our products, they are customised products, so we do not support returns for non-quality issues.

FAQ Products

What is the Roller Style?

Gravity Rollers are rollers without a drive option on gravity Conveyors.



Grooved Rollers have one or more grooves formed into the tube and are driven with urethane bands on a powered Conveyor.


GCS Gravity Roller  Driven Roller Series

Sprocketed Rollers have one or more sprockets welded to the tube and are driven with chain(s) on a powered Conveyor.

steel sprocketsGCS

What is the roller assembly?

Crimped: Crimped Roller-A crimped roller has an outside tube that is crimped down over the bearing to hold it in place. Bearings installed in this manner are non-replaceable. The edges of the outside tube are bent towards the center.




Press Fit: Press Fit-A press fit roller has an outside tube that is counter bored to the correct inside diameter for the bearing to be press fit into place or slip fit for large diameter rollers. This means you can press the bearing in and you can still replace them.



What is axle retention?

Spring Retained (One end or Both ends):

To determine the axle retention, press one end of the axle in. If the axle is pushed in, it is spring retained on the opposite end. Repeat this process on the other end of the axle. If the axle reacts the same it is dual spring retained. If the roller has a sprocket or grooves, it is important to identify which end the spring is on.
Pin Retained: Pin-retained axles will have holes in the ends of the axles to insert the pins. When the pins are removed, the axle can be removed. Measure the location and the diameter of the pinhole with calipers. Identify the type of pin. Our standard options include a Cotter Pin and Hog ring.


Not Retained: A plain axle will not have any type of retention. No pins or springs will be holding the axle in place OR Fixed or staked axles can be identified when neither end pushes in, but the axle cannot be removed. OR Other special axles can be referred to in the axle machining chart.

What is a gravity conveyor ?

 A gravity conveyor is a type of conveyor that uses gravity to move materials from one point to another. Gravity conveyors can be used to transport a variety of products, including packages, boxes, and loose materials. These types of conveyors are often used in warehouse and storage applications, though they can be productively integrated in other settings, as well.

What is the difference between a gravity conveyor and a power conveyor?

Gravity conveyors rely on gravity to move materials, while powered conveyors use an electric motor to move a chain, fabric, or rubber belt to transport materials.

FAQ Agent Products

What other products do you offer?

Our factory mainly produces conveyor rollers/supports/and complete machine design.
We are passionate about helping new agents! We offer a variety of products to help you get started!
Official: www.gcsconveyor.com     www.gcsroller.com
Email: gcs@gcsconveyor.com       sammilam@gcsconveyor.com

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